Learn how to manage e-mail accounts in cPanel with this guide to creating, modifying, and deleting accounts. You can also access these accounts via webmail or an e-mail client such as Thunderbird or Microsoft Outlook.

This article explains how to create new e-mail accounts, update passwords and quotas, adjust settings, and remove accounts when they are no longer needed.

Creating an E-mail Account

1. Log in to cPanel.

Note: If you’re unsure how to log in to your cPanel account, see our dedicated login guide.

2. Open the Email Accounts tool.
   

   • Jupiter theme: On the Tools page, in the Email section, click Email Accounts.
     

   • Paper Lantern theme: In the EMAIL section on the cPanel home page, click Email Accounts.
     

3. Click Create.

4. From the Domain menu, choose the domain where you want to create the e-mail account.

Important: If the domain you want isn’t listed, check your domain configuration under Manage Subdomains or Manage Aliases. This menu will not appear if only one domain exists on the account.

5. Enter the new e-mail address in the Username field.

Note: You cannot use cpanel as an account name when creating an e-mail account.

6. Choose a password option:

   • Set password now – type a password in the Password field.

   • Send login link to alternate e-mail address – sends a setup link to the specified address.

Tip: Click Generate to have cPanel create a strong, random password for you.

7. Under Optional Settings, click Edit Settings to set a mailbox quota (or choose Unlimited) and enable Automatically Create Folders for plus addressing.

Note: Plus addressing (subaddressing) lets you organise incoming mail using a plus sign (+) in the address. For example: user+sales@example.com.

8. To send setup instructions, tick Send a welcome email with instructions to set up a mail client.
   

Important: If you selected an alternate e-mail address earlier, instructions will be sent there. Users can also access them via Webmail.

9. Click Create. To create another account immediately, select Stay on this page after I click Create before clicking Create.
   

Modifying an E-mail Account

1. Log in to cPanel.

Note: If you need help logging in to cPanel, see our dedicated login guide.

2. Open Email Accounts and locate the account you want to update.
   

3. Click Manage. You can also click Check Email to open the account’s webmail.

4. Update the necessary settings.

   • Password – type a new password under SECURITY.

Important: Passwords should be changed periodically for security. If you suspect unauthorised access, change it immediately and update your e-mail client to avoid connection issues.

• Quota – adjust allocated storage under STORAGE (hidden if set to unlimited).
  

• Restrictions – enable or disable incoming messages, outgoing messages, and logins.

• Plus addressing – adjust subaddressing settings.

5. Click Update Email Settings to apply your changes.

Deleting an E-mail Account

You can delete an e-mail account that is no longer needed, but your default account cannot be removed.

Warning: Deleting an account permanently removes all messages, including inbox, sent, and drafts. Download any data you want to keep before deletion. Once deleted, the information cannot be recovered.

1. Log in to cPanel.
   

2. Open Email Accounts.

3. Locate the account to delete and click Manage.

4. Scroll to the DELETE EMAIL ACCOUNT section and click Delete Email Account.

5. Click Delete to confirm. The account and all its e-mails will be permanently removed.